I have already posted an entry on this subject [email - [still] the poor relation of customer service?] - and that was back in 2008 when I asked the question. Well, it's now 2012 and 02 [they are a teleCOMMUNICATIONS company] still want me to wait up to two days to respond to an email.
Why? Phone calls can be answered immediately, why not emails?
It gets worse for 02 in this entry however. I needed to conatct them because I had exactly the same problem I posted about in oh oh oh oh O2. Oh dear.
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