Tuesday, July 17, 2007

don't-blame-me practice

I've said before that in general I am satisfied by the service offered by the online banking service offered by Barclays. However, for the last couple of days I've been trying to transfer some money from one account to another, but clicking on the relevant link just leaves the page 'hanging' - you know, just an egg timer going round and round. This goes on for so long that, eventually, the page 'times out'. And there's today's problem - the [obvious] issue with the web page is one thing - but look at the message that comes up:
Yep - not their fault at all. Amazing how I managed to 'click twice' or use the back button when I was working on the other side of my desk whilst waiting for the page to download.

I was going send a message through the 'contact' form simply asking if there was a problem and were they aware of it, but the form would have taken more time than it is worth. Why no 'web site problem' direct email contact?

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