Friday, November 23, 2018

Online chat services don't work ...

... particularly when they're not open.

BT would never shut down its service telephone lines in the middle of the afternoon - so why is it OK to shut down an online service?  [answer: it isn't].


I did manage to access the chat facility via another route. Sadly, before I got an answer to my query, the chatline closed.

So, BT have a record of an unresolved query. They know who I am and how to contact me ... I wonder if they do. Watch this space.

Sunday, November 18, 2018

One click too many

Back in the day we had a mantra for website design: users should be able to reach the page they want in three clicks or less.

The notion went out of common usage - probably not sexy enough for designers - but maybe we should bring it back.

Here's an example:

I wanted to listen the the England vs Croatia footie match on BBC radio 5 - this is the home page of ...  

Yep, no radio 5 in the list, so clicking on the > at the right hand end of the list gave me this ...

That's a click I didn't need to make. 

Clicking on 'all stations' gave me ..,

So why not use that as the list on the home page - or if you want pretty pictures, just make them smaller and double them up like this ...

Thursday, November 15, 2018