... particularly when they're not open.
BT would never shut down its service telephone lines in the middle of the afternoon - so why is it OK to shut down an online service? [answer: it isn't].
UPDATE
I did manage to access the chat facility via another route. Sadly, before I got an answer to my query, the chatline closed.
So, BT have a record of an unresolved query. They know who I am and how to contact me ... I wonder if they do. Watch this space.
UPDATE
I did manage to access the chat facility via another route. Sadly, before I got an answer to my query, the chatline closed.
So, BT have a record of an unresolved query. They know who I am and how to contact me ... I wonder if they do. Watch this space.
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