Wednesday, July 18, 2007

I-know-what-I mean-so-you-must-do-as-well practice

Sorry Barclays, but you are up again. Just a small thing - but its another one of those 'you wouldn't do something like this offline, so why is it acceptable online?' issues. I had conducted a transaction and wanted to print the page for my records - and the instruction read:-
Yes, I suppose most of use have a print icon to print - but not everyone. 'Use your computer's print facility... ' might be more generic. Oh, and while I think about it, I know what a 'browser' is [I write about e-commerce] my wife does not. She would ask me what the instruction meant. She is far from stupid, she is simply an online newbie.

And in the same vein, this instructio
n was on another one of their pages:-Again, I know what it means - would every customer? If the answer to this is not 'yes absolutely' then it is not good usability practice.

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