Sunday, September 4, 2011

Travelodge talking with forked tongue

I needed a cheap hotel for a night away from home, and was booking a room on the Travelodge website, when I got this message ...
Couple of things: first, notice how the onus would appear to be on me to sort out the error in their system? And second, CSR? I've written two 'dictionaries' on e-commerce/marketing and I do not know what a CSR is. The only CSR I have come across is 'corporate social responsibility'. Furthermore, I did not know whether my booking had been processed of not.

No comments:

Post a Comment