Tuesday, October 6, 2009

Teesside University : keeping up with the times ... or not

It is nice to see that an academic institution is moving with the times and featuring all manner of social networking links on its website [facebook, twitter, flickr etc], but this week I got a snail mail letter from them requesting a reference for one of my old students.

The thing is, it was dated the 30th of September and asked for a reply by the 2nd of October - and it arrived at my uni on the 6th ! But that's not the subject of this posting [though it is something that should be addressed]. So, seeing as the student might miss out on a post graduate programme because of the delay, I thought I would email the sender of the letter and let her know the reference was both positive, and in the post.

So here is my complaint. I spent a good while on Tees.ac.uk and all I could find was an 'enquiries@' email address. Nothing for the admissions dept [from where the email came] and putting the sender's name in the site search produced a 'Your search did not match any documents.' reply.

So Teesside uni - social media might be sooooo 2009, but email is soooooo 1996, get the basics of Internet communication right before moving on to more advanced stuff.

Unless, of course, they don't want potential students [customers] and other stakeholders to contact them by email - now that is sooooooo, well .... 1950.

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