Thursday, February 17, 2011

credit where credit is due

I have had a PayPal account for [probably] longer than most people. I find it incredibly handy for online purchases, and tend to shop only on sites that take it [there's a marketing message in there] - in fact, I can't remember the last time I typed a credit card number onto a web page.

Anyhoo, as I have mentioned in earlier entries [see 1, 2]I have been switching my primary email address to my Gmail account [I've also had a Gmail account for longer than most - it comes of doing a lot of reading about the whole 'Internet' thing] but despite changing my address with PayPal, I still got a message at my 'old' address.

It is a bit more complicated than that as the message was about a credit to my account - it is easy to accept online payments via PayPal also - and the message was 'from' the company making the payment to me. As I had also informed that company of my change of address, it was not clear who was at fault.

So I put this onto PayPal's online form - and within 24 hours got a reply which included comprehensive instructions on how to sort the problem [by deleting the old address rather than simply letting it remain 'dormant' in my profile].

If I want to be picky; the email came from PayPal's office in Luxembourg and so the English was a bit, well ... 'second language' [eg "please be informed"] - making it border on the sycophantic rather than 'friendly'. But hey,  that really is being picky :) .

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