Some of Alan's views on this digital marketing malarkey ... there's more on: AlanCharlesworth.com
Showing posts with label Sunderland tax office. Show all posts
Showing posts with label Sunderland tax office. Show all posts

Tuesday, August 5, 2008

let's play hunt the tax office

I needed to post a letter to my local tax office. I know where the office is - I pass the building [virtually] every day. But I did not know the correct postal address and post code [zip code], so I went online to hmrc.gov.uk and looked on the home page for a pertinent link. Surely one of the reasons someone might visit this site is to find a physical location of a tax office - but nothing jumped out at me, so I clicked on 'contact us'. From there I was taken to the page shown below, where I clicked on 'tax offices for individual enquiries'.
From there I was presented with this page:

Hmmmmmmm.

'Contact my local tax office' - yes that's what I'm looking for.

'... telephone number can be found on any recent correspondence'. Errr, no - I've had no recent communication, I just want to send them a letter.

Then under 'Tax Office locator' - yes, I'm trying to locate a tax office - 'Please enter one of the following:'

'Employer Reference' - now, I have every wage slip since I started with my current employer nearly 10 years ago ... and I cannot see anything that resembles an 'employer reference'. It also advises me to contact my employer for this - if I rang our payroll dept I dare say they would have the address of the local tax office - it is about a 100 yards away!

Or I could input the 'three-digit office code' - hello! I'm trying to find its address, why would I know its office code - surely an internal numbering system?

I then spent around 10 minutes trawling the site and putting various term into the site's search box, including "Gilbridge House, High Street West, Sunderland" - the office's address minus the post code. As this gave only one return [apparently the office is to be closed in the near future] I assumed that the full postal address was not on the site. So I went downstairs and looked it up in the telephone directory ... and the plot thickened.

I looked up 'Inland Revenue' - and the entry [on page 459] referred me to 'Government Offices'. The entry for 'Government Offices' referred readers 'Inland Revenue' on page 459 ! So I tried 'tax' ... nothing.

Despite the fact that I could have actually have walked to the office and handed over the letter in the time it had taken me to find the address [no comments on global warming, health etc please] this had become a personal challenge. So it was back to my files to find my last P60 [it's the tax form that tells you how much you have paid in the previous year] - and low and behold, it included a three digit number under 'HM Revenue and Customs Office name'.

Hallelujah - searching on that number gave me the address I was after [in case you are thinking in the same way as me, I did try the Yellow Pages for both 'HM Revenue and Customs' and 'Revenue and Customs' ... nothing].

So if you are out there and you want to know the post code of the Sunderland tax office on High Street West it is ... SR1 3HL [I must remember to check if this page comes up in a Google search for the address in the future].