Friday, May 4, 2007

good [but could be better] practice

OK, so it's Friday and I'm being a bit picky, but this would take someone only minutes to sort out [I think], so file it under 'in the great scheme of things it doesn't really matter, but why not get it right anyway?'

I use my bank's online facility all the time - and generally it is very good. However, one thing just bugs me. As with most similar online applications its forms have predictive text, which is good. Type in 'C' and it predicts 'Charlesworth' and saves me having to type the whole word [excellent for us folk that can't type]. That's the good bit. The 'could be better'?

When completing the 'pay someone' function the sysyem also predicts numbers, so when you come to enter the year [remember bank instructions cannot be retrospective] you type in '2' .... and are offered '2005', '2006' and '2007'.

Hello bank - even if I wanted to pay someone last year - or the year before - you wouldn't let me. Take the year options away - preferably on the first of January each year [Oh, OK - the second, the first is a bank holiday] so that the predictive text offers only the current year.

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