Tuesday, February 10, 2009

email - [still] the poor relation of customer service? #2

I'm beginning to think that this might become a continuing subject for my complaints [see #1 about ASDA]

On my credit card statement for this month there was payment that I did not recognise. So I rang the Post Office’s credit card services. They were very helpful, but ultimately I was asked to write in to request that they pursue the issue further. Yep, write a letter and post it to an address in Dublin.

It’s 2009 – wouldn’t an email address not only be easier for all concerned? If nothing else, it would give both parties a digital record of the communication.

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