And email is still the poor relation

I covered this issue back in 2008 and again in 2012 ... and things seem to be getting worse and not better.

Here's the automated response to my filling in a response form on npower's website [they keep sending me the bill for something that I paid for six months ago]. 

Can you believe it - 7 to 10 days to respond? That's up to two weeks on their Mon-Fri working times. To paraphrase what I said back in 2008: 

Yep, they can supply folk to answer phones 12 hours a day, but it can take 10 days to answer an email!

Ho hum.