Some of Alan's views on this digital marketing malarkey ... there's more on: AlanCharlesworth.com
Showing posts with label Newcastle airport. Show all posts
Showing posts with label Newcastle airport. Show all posts

Wednesday, January 6, 2010

Newcastle Airport - it's snow joke II

Following on from an earlier entry - hey Newcastle Airport, it's snow joke - it would appear they do not run any kind of reputation management software and so have not read my blog [or more to the point, do not seem to care too much about their customers].

Last night saw a continuation of the bad weather in the UK, and the morning radio said that Newcastle airport was closed because of the snow. So I immediately went to the airport's website, and here's the front page:

Yep, same as it was on my previous entry on the subject; ie same as always. Similar story on the other relevant pages. The lack of updating is betrayed in this message on the 'latest news' feature:
For those who do not follow football, this match was played 4 days ago. Latest news ???

The same BBC radio news report said that both Gatwick and Bristol airports were closed - I was pleased to see that the website management [read: cutomer care] of those was better, here's their frontpages:

Wednesday, March 12, 2008

you'd think an airline would know about 'landing' pages?

Those folk at KLM are at it again with their emails to me - though to be fair, the email was from Newcastle airport, but I assume KLM were the originators of the message. This time they have sorted out the fact that I'm only interested in flying from Newcastle [see my previous entries 1 & 2 on the subject], but there is an issue with the landing page. You will note in the email below that there are a number of destinations mentioned - with each [in yellow] being a link to the KLM web site.
So far so good, except that every link goes to this page ...

... and I don't want to go to Venice. To seek out the offer to where I might want to go I had to go to the KLM home page and type in all the relevant details in order to get a quote. Harrrummph.