Newcastle Airport - it's snow joke II

Following on from an earlier entry - hey Newcastle Airport, it's snow joke - it would appear they do not run any kind of reputation management software and so have not read my blog [or more to the point, do not seem to care too much about their customers].

Last night saw a continuation of the bad weather in the UK, and the morning radio said that Newcastle airport was closed because of the snow. So I immediately went to the airport's website, and here's the front page:

Yep, same as it was on my previous entry on the subject; ie same as always. Similar story on the other relevant pages. The lack of updating is betrayed in this message on the 'latest news' feature:
For those who do not follow football, this match was played 4 days ago. Latest news ???

The same BBC radio news report said that both Gatwick and Bristol airports were closed - I was pleased to see that the website management [read: cutomer care] of those was better, here's their frontpages:

hey Newcastle Airport - it's snow joke

Today we fly off for our winter holidays. And last night it snowed. Again. Its been snowing since Thursday. So I go to the website of Newcastle Airport - from where we fly in a few hours time.

Now, I would expect I am not the only person concerned about their flight today - the radio is talking of flight delays around the country. And these are the homepage, the flight information page and the arrival and departures page from the airport's website. You will note how two of them have ads in prominent places - what you will not see is any kind of announcement about the state of the runway, and whether or not flights are operating as normal. Checking the 'departures' page would suggest everything is OK. Replacing those ads with a nice clear message [everything Ok, flights delayed, check-in on time, whatever] for a couple of hours would have been good customer service. And no, it being Sunday morning is not an excuse for those responsible for web content not being at work is NOT an excuse.