I'm booked in for two nights at a Premier Inn next week. I have both booking confirmations but on my 'upcoming bookings' on the website only one is listed. So I've just rung the reception at the hotel. I've stayed there many times - the receptionists are very good.
The problem is that I couldn't get past the 'virtual receptionist' which couldn't understand the problem ... or just put me through to a real person who, I have no doubt, will have answered it in seconds.
Ho hum.
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